Privacy Policy
Trading as: Adelaide Reliable Trades (ABN: 79 670 431 008) (“we”, “us” or “the Proprietor”) is committed to protecting your privacy. At adelaidereliabletrades.com.au (“this site”), we understand the importance of keeping your personal information private and secure. This Privacy Policy explains how we manage personal information and safeguard your privacy. For additional information, please contact us.
This Privacy Policy forms part of, and is subject to, our Website Terms of Use (adelaidereliabletrades.com.au).
We care about your privacy
- We will never rent, trade, or sell your email address.
- We will never publicly display your email or any personal details that identify you.
THE AUSTRALIAN PRIVACY PRINCIPLES
We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
WHAT IS “PERSONAL INFORMATION”?
Personal information we may hold about you includes:
- Name and date of birth
- Residential and business addresses, phone numbers, and email addresses
- Bank or credit card details for agreed billing
- Information supplied when creating an account or updating your profile
- Login preferences and computer/connection information
- Any other information you choose to share with us
HOW WE COLLECT PERSONAL INFORMATION
We only collect personal information needed to conduct business as Adelaide Reliable Trades.
Information you provide directly
We may collect personal information when you:
- Use this site, including when you:
- Purchase services
- Submit reviews, comments, forum posts or other content
- Complete a contact form
- Communicate via phone, email, or marketing forms
- Contact us for support or general enquiries
IP ADDRESSES
We may collect IP addresses for session management, analytics, and security. This helps prevent fraud and ensure proper site functionality.
COOKIES
This site uses cookies to personalise and improve your online experience.
Cookies may be used to:
- Remember your preferences
- Display relevant notifications
- Store form data
Browser settings allow you to accept, reject, or be notified of cookies, but rejecting cookies may affect functionality.
Third-party cookies
These may include:
- Google Analytics
- Google AdSense
- Social media integrations (Facebook, Instagram, LinkedIn, YouTube, etc.)
HOW WE USE YOUR PERSONAL INFORMATION
We may use your information to:
- Verify your identity
- Facilitate orders and account access
- Process payments, billing, and debt recovery
- Update your account details
- Respond to enquiries
- Perform fraud and security checks
- Improve our website, services and customer experience
- Conduct research and service development
- Send promotional updates and offers (you may unsubscribe anytime)
DISCLOSURE OF PERSONAL INFORMATION
We may disclose information to trusted organisations that assist with:
- Customer service
- Mailing services
- Billing and debt recovery
- IT support and hosting
- Marketing and research
- Website analytics
Other disclosures may include:
- Your authorised representatives
- Credit-reporting or fraud-checking agencies
- Professional advisers (accountants, auditors, lawyers)
- Government or regulatory authorities
- Law enforcement if required
- Organisations involved in business transfers or risk management
All third parties are required to maintain confidentiality and protect your information.
CONTACTING US ABOUT PRIVACY
If you have questions about how your personal information is handled, or if you believe your privacy has been breached, please contact our Privacy Officer:
Email: info@adelaidereliabletrades.com.au
ACCESS TO YOUR PERSONAL INFORMATION
You may request access to the personal information we hold about you. Requests should be made in writing to:
Email: info@adelaidereliabletrades.com.au
We will respond as quickly as possible. In some cases, access may be denied for legal or privacy reasons. If access is refused, we will explain why.
A fee may apply for retrieving archived information.
CORRECTING YOUR PERSONAL INFORMATION
If your information is incorrect or out of date, we will correct it upon request.
If we disagree with your correction, you may request that your statement of disagreement be attached to the record.
STORAGE AND SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information may be stored electronically or in secure hard-copy form.
Security measures include:
- Firewalls
- Anti-virus software
- Password protection
- Secure hosting infrastructure
THIRD-PARTY WEBSITES
This Privacy Policy applies only to our site. If you follow links to external websites, review their privacy policies separately.
RE-MARKETING
We may use Google Ads and/or Facebook remarketing services to serve tailored ads to previous visitors.
These platforms may use:
- Cookies
- Tracking pixels
No personal data is shared with us from these platforms. Their data use is governed by their respective privacy policies.
You may adjust settings via Google Ads or Facebook AdChoices.
GDPR COMPLIANCE FOR EU RESIDENTS
While we do not operate within the EU, we aim to comply with relevant GDPR principles for any EU personal data we receive.
GDPR rights include:
- Access
- Rectification
- Deletion
- Restriction
- Objection
- Data portability
- Withdrawal of consent
Withdrawal may limit our ability to provide services.
Your data may be stored using secure, compliant third-party providers such as:
- Service M8
We ensure all data processors meet adequate security and confidentiality standards.
We retain personal information only as long as necessary and then either delete or anonymise it.
KEEPING YOUR DATA UP TO DATE
Please notify us of any changes to your personal details:
Email: info@adelaidereliabletrades.com.au
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be published on this site.